Frequently Asked Questions

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Answers to Common Questions

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General Questions

Find answers to our most common questions below.

All of our prices are listed in U.S. dollars. When transacting with credit card or PayPal, your bank will determine the exchange rate. We also offer Indians the ability to pay in INR and hope to have this option will help many users.

You can choose a monthly, 6 month, 1 year, 2 year or 3 year term. The longer the term you choose the cheaper the price. You can change your billing cycle at any time. All plans are set to auto-renew unless you request a cancellation.
Yes, we provide 24/7/365 support through trouble tickets with a typical response time of 10min or less. You can call us any day including holidays! We can be reached at +91-4045967039. Our Phone Support is from 9am to 5pm EST. Ticket support is 24/7/365 and we also offer Live Chat support.
Yes! Our easy site builder comes with over 700 templates in various categories. Templates are mobile-ready and designed to make launching your website a breeze.
We may call you to verify your order but is most cases you will get your activation email within minutes of signing up so you can start using your account immediately. Make sure you put a valid phone number you can be reached at to make activation quick and easy.
Yes, We offer a full 7-day money back guarantee on all shared hosting and reseller hosting plans. If you're not satisfied we'll provide a full refund for hosting services minus the cost of the domain name registration.
At HostGoi we use cPanel and WHM control panels. cPanel is the most popular hosting control panel giving you total control of your hosting account with no technical skills required. You can setup emails, check stats and tons more! 
Yes, we enable SSH on request, simply submit a ticket to have SSH access.

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